Shipping policy

Shipping cost

Shipping is free on all orders within the United States, and every package ships with tracking.

Processing time

Orders ship within 1-2 business days. Orders placed on weekends ship on the next business day at the earliest. Delays may occur during periods of high volume with our carriers.

You will receive an email with your tracking number as soon as your order has shipped.

Where we ship

We currently ship to addresses within the United States. Please make sure your shipping address is complete and correct before placing your order.

Duties and taxes

Some products are shipped directly from suppliers outside the United States. If any import duties, taxes or fees are charged on delivery that were not collected at checkout, please contact us before paying them.

Damaged in transit

If your product arrives damaged, please contact us and send photos of the product, the outer packaging and the shipping label, preferably within 48 hours of delivery.

Package hasn't arrived

If your order hasn't arrived, email us at support@johns-control.com and we will open an investigation with the carrier. If the package cannot be located and is considered lost, we will offer a replacement or a refund, depending on the circumstances.

Unclaimed and refused packages

If a package is returned to us because it was not claimed, because of incorrect customer information or because delivery was refused, we may deduct the actual and reasonable costs of shipping and return handling from your refund, to the extent permitted by law.